How We Use Cookies

1. Introduction

This Cookie Policy explains how AIKO Technologies ("we," "our," or "us"), the operator of Aero, uses cookies and similar tracking technologies when you visit our website, use our mobile applications, or interact with our services.

2. What Are Cookies and Similar Technologies?

Cookies are small data files that are placed on your device when you visit a website or use an app. Similar technologies include:

• Web Beacons: Small transparent images used to track user behavior
• Local Storage: Technology that allows websites to store data locally on your device
• Session Storage: Temporary storage that expires when you close your browser
• Device Identifiers: Unique identifiers associated with your mobile device
• SDK Technologies: Software development kits that may collect usage information

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for our website and app to function properly. They enable core functionality such as:

• User authentication and login sessions
• Security and fraud prevention
• Load balancing and website performance
• Remembering your privacy preferences
• Shopping cart functionality (if applicable)

Legal Basis: These cookies are essential for providing our services and cannot be disabled.

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website and app by collecting information about:

• Pages visited and time spent on each page
• Click-through rates and user navigation patterns
• Error messages and loading times
• Device and browser information
• App usage statistics and feature adoption

Legal Basis: We use these cookies based on our legitimate interest in improving our services.

3.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as:

• Remembering your language and location preferences
• Storing your ride preferences and frequent locations
• Customizing the user interface based on your settings
• Providing personalized content and recommendations
• Social media integration features

Legal Basis: We use these cookies with your consent, which you can withdraw at any time.

3.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and measure advertising effectiveness:

• Tracking conversions from advertising campaigns
• Limiting the number of times you see specific ads
• Personalizing advertisements based on your interests
• Retargeting visitors who have interacted with our services
• Cross-device tracking for advertising purposes

Legal Basis: We use these cookies only with your explicit consent.

4. Third-Party Cookies

We may allow third-party service providers to set cookies on our website and app for:

• Analytics: Google Analytics, Firebase Analytics for usage insights
• Payment Processing: Secure payment gateway cookies for transactions
• Maps and Navigation: Google Maps cookies for location services
• Customer Support: Live chat and support system cookies
• Social Media: Facebook, Twitter integration cookies
• Advertising: Google Ads, Facebook Ads tracking cookies

These third parties have their own privacy policies and cookie practices, which we encourage you to review.

5. Mobile App Tracking

Our mobile applications may use additional tracking technologies including:

• App Analytics: Crash reporting and performance monitoring
• Push Notifications: Device tokens for sending notifications
• Location Tracking: GPS data for ride-hailing services
• Device Information: Hardware and software details for optimization
• Advertising IDs: For personalized advertising (with consent)

6. Managing Your Cookie Preferences

6.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can:

• Block all cookies
• Allow only first-party cookies
• Delete existing cookies
• Set cookies to expire when you close your browser
• Receive notifications when cookies are set

6.2 Mobile App Settings

For mobile apps, you can manage tracking through:

• iOS: Settings > Privacy & Security > Tracking
• Android: Settings > Privacy > Ads
• In-App Settings: Privacy preferences within the Aero app

6.3 Third-Party Opt-Out

You can opt out of third-party advertising cookies through:

• Google: Google Ads Settings
• Facebook: Facebook Ad Preferences
• Industry Opt-Out: Your Online Choices

7. Data Retention

Cookie data is retained for different periods depending on the type:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Retained for up to 2 years or until deleted
• Analytics Data: Aggregated and stored for up to 26 months
• Marketing Cookies: Retained for up to 12 months

8. Cookies and Children

Our services are not intended for children under 18. We do not knowingly collect cookie data from children. If you are a parent or guardian and believe your child has provided us with personal information through cookies, please contact us immediately.

9. International Data Transfers

Cookie data may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place to protect your information during such transfers, in compliance with applicable data protection laws.

10. Changes to This Cookie Policy

We may update this Cookie Policy to reflect changes in our practices or applicable laws. We will notify you of significant changes by:

• Posting the updated policy on our website
• Displaying a prominent notice in our app
• Sending email notifications for material changes
• Requesting fresh consent where required by law

11. Contact Us

For questions about this Cookie Policy or to exercise your rights:

• Email: privacy@aero.co.in (to be activated)
• Phone: +91 9073 1111 50
• Address: AIKO Technologies, 371,GN BLOCK,7TH FLOOR ASSYST PARK, SEC-V Sech Bhawan North 24 Parganas West Bengal India 700091

For Data Protection Board complaints under DPDPA 2023, you may contact the Data Protection Board of India if you are not satisfied with our response.