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Get quick answers to your questions, report issues, or connect with our support team. We're available 24/7 to ensure your Aero experience is smooth and reliable.
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Help Center
Browse our comprehensive knowledge base to find answers to common questions and step-by-step guides for using Aero services.
Booking & Rides
12 articles
Help with booking rides, cancellations, and ride issues
Payments & Pricing
8 articles
Questions about fares, payments, and billing
Safety & Security
10 articles
Safety features, emergency procedures, and security
App & Technical
15 articles
App issues, account problems, and technical support
Driver Support
20 articles
Driver registration, earnings, and vehicle requirements
Policies & Terms
6 articles
Terms of service, privacy policy, and guidelines
Frequently Asked Questions
Find quick answers to the most common questions about using Aero services, whether you're a rider or a driver.
For Riders
How do I book a ride with Aero?
Simply open the Aero app, enter your pickup and destination locations, and tap "Book Ride". You'll be matched with a nearby driver within seconds.
What are the payment options available?
Aero supports UPI, debit/credit cards, digital wallets, and cash payments. All digital payments are processed securely through our encrypted payment system.
How is the fare calculated?
Fares are calculated based on distance and time, with transparent pricing shown upfront. There are no surge charges or hidden fees - you pay exactly what you see.
What should I do in case of an emergency?
Use the emergency button in the app to instantly alert our safety team and local authorities. You can also call our 24/7 emergency hotline.
For Drivers
How do I become an Aero driver?
Download the Aero Driver app, complete the registration process with required documents, pass the background check, and attend a brief orientation session.
How does the commission-free model work?
Instead of taking a percentage from each ride, Aero charges a small daily fee. You keep 100% of your ride earnings, making it more profitable for drivers.
When and how do I receive payments?
Earnings are transferred daily to your registered bank account. You can track your earnings in real-time through the driver app.
What support is available for drivers?
We provide 24/7 support, vehicle maintenance assistance, insurance support, and regular training programs to help you succeed as an Aero driver partner.
Report an Issue
Experienced a problem during your ride or have feedback to share? Let us know so we can make things right and improve our service.
Emergency Issues
For urgent safety concerns or emergencies during a ride, use the emergency button in the app or call our hotline immediately.
Call +91 9073 1111 50Driver Support
Dedicated support for our driver partners covering registration, earnings, vehicle requirements, and everything you need to succeed with Aero.
Registration Help
Get assistance with driver registration, document verification, and onboarding process.
Earnings & Payments
Questions about daily fees, payment schedules, and earnings optimization strategies.
Vehicle & Documentation
Support for vehicle requirements, insurance, and maintenance-related queries.