We're Here to Help You Ride
Get the support you need for a smooth, safe, and affordable ride experience with Aero.
What Do You Need Help With?
Choose a category below to find answers and get support
Booking & Rides
Help with ride booking, finding drivers, and trip-related questions
- • How to book a ride
- • Tracking your driver
- • Changing destination
- • Ride cancellations
Payments & Billing
Questions about fares, payment methods, and billing issues
- • Payment methods
- • Fare calculation
- • Receipt requests
- • Refund process
Safety & Security
Safety features, incident reporting, and security concerns
- • Safety features
- • Emergency assistance
- • Trip sharing
- • Reporting concerns
Account & Profile
Managing your account, profile settings, and preferences
- • Account settings
- • Profile updates
- • Password reset
- • Notification preferences
Quick How-To Guides
Step-by-step instructions for common tasks
Book a Ride
Step-by-step guide to booking your first ride
- 1Enter your pickup location
- 2Set your destination
- 3Choose your ride type
- 4Confirm booking
Track Your Driver
Monitor your driver's arrival in real-time
- 1Check driver details and photo
- 2View live location tracking
- 3Get estimated arrival time
- 4Receive pickup notifications
Make Payment
Various payment options available
- 1Select payment method
- 2Add cards or use UPI
- 3Enable auto-payment
- 4Get digital receipts
Your Safety is Our Priority
Aero includes multiple safety features to ensure you have a secure ride experience
Real-time Tracking
GPS tracking throughout your ride
Driver Verification
All drivers are background checked
Emergency SOS
24/7 emergency assistance button
Trip Sharing
Share ride details with contacts
Frequently Asked Questions
Quick answers to common rider questions
How is the fare calculated?
Fares are calculated upfront based on distance and estimated time. There are no surge charges or hidden fees - you see the exact price before booking.
What payment methods are accepted?
We accept UPI, debit/credit cards, digital wallets, and cash payments. You can easily switch between payment methods in the app.
Can I cancel my ride?
Yes, you can cancel within 2 minutes of booking for free. After that, a small cancellation fee may apply to compensate the driver.
How do I track my driver?
Once your ride is confirmed, you can see your driver's location in real-time on the map, along with their estimated arrival time.
What if I leave something in the car?
Contact our support team immediately through the app or phone. We'll help you get in touch with your driver to retrieve your item.