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Aero
Report Issue

Report an Issue or Concern

Your safety and satisfaction are our top priorities. Report any issues quickly and get immediate assistance.

Emergency? Call Immediately

What Would You Like to Report?

Select the type of issue you're experiencing

Safety Incident

High Priority

Report safety concerns, accidents, or emergency situations

Service Issue

Medium Priority

Problems with ride quality, driver behavior, or app issues

Billing Dispute

Standard Priority

Questions about fare charges or payment issues

Lost Item

Standard Priority

Report items left behind in a vehicle

Submit a Report

Provide details about the issue you experienced

Attach Evidence (Optional)

You can upload photos, screenshots, or documents related to your report.

Response Time

  • • Safety incidents: Immediate response
  • • Service issues: Within 24 hours
  • • Other reports: Within 2-3 business days

We Take All Reports Seriously

Your safety and trust are paramount to us. Every report is investigated thoroughly and appropriate action is taken.

24/7 Support

Our safety team is available around the clock

Regular Updates

We'll keep you informed about your report status

Confidential

All reports are handled with complete confidentiality